Downeast Home Reviews

I don’t know, something just felt off from the start with the communication. I barely got any updates about my order unless I reached out first, which got frustrating. It would’ve been nice to feel like they were actually keeping me in the loop.

I bought a dining chair set from DownEast Home and after just a few months the legs are already getting wobbly. The finish is chipping too, which is super annoying. For what I paid, I def expected them to hold up better. Disappointed ngl.

I went in with my sister it felt like no one on the staff wanted to help us. We waited around and tried to get someone’s attention, but nobody really seemed interested.

My refund took "forever" to come through, and I didn’t feel like I got much help along the way. It was frustrating.

The stuff was okay overall, but it felt a little overpriced for what it was. My bigger issue was that the next steps weren’t very clear, so I was kind of left guessing what I was supposed to do after checking things out

I had a really frustrating visit. I walked in needing help, but the staff pretty much ignored me the whole time. What made it worse was the response afterward, it felt like one of those canned apologies that doesn’t actually address what happened. I’d rather just have someone acknowledge the issue and make an effort to do better

I tried shopping on downeasthome.com, the website made the whole thing way harder than it needed to be. Pages were loading slowly, the filters weren’t behaving right, and every time I was browsing, I’d somehow get bumped back to the top of the page. Basic stuff like that should just work when you’re trying to shop.
The checkout process didn’t help either. It felt confusing, and a couple of things in my cart seemed to change while I was trying to finish up. After about 20 minutes, I just gave up. I don’t mind taking a little time to shop, but at some point it’s common sense—if the site is this much of a hassle, I’d rather buy somewhere else.

I reached out to customer service about my order and waited several days, but the replies I got weren’t really helpful. It felt like I had to keep following up just to get a simple answer. Frustrating honestly. Has anyone else had the same issue with getting a real response from them?

I ordered a piece from Downeast Home because the listing made it seem like it would be nicer quality and sturdy, but what showed up felt different. The color was also way off from the photos, and not just in a slight “screens vary” kind of way.

I’m usually careful about ordering furniture online because it’s a hassle and a risk if the description isn’t accurate, and this is exactly why. I don’t feel like I got what I expected based on the listing, so I’m disappointed and wouldn’t order from them again.

I tried to use the warranty it was way more frustrating than it should’ve been. I kept getting passed from one person to another, with slow replies in between. Most of the answers were vague, like “we’ll check on that” or “someone else will need to review it,” but nobody ever gave me a clear answer. It really felt like they were trying to find reasons not to help instead of just honoring the warranty.

I ordered a chair from DownEast Home it looks really nice in the room. But after sitting in it for a while, it’s just not that comfortable, haha. The seat feels firm and a little awkward for everyday use. Delivery was fine, but for the price, I was hoping it would be more comfortable.

I really like the style of the pieces I ordered, so at least they showed up looking the part. Quality-wise though, it was a bit of a mixed bag. One item felt solid and well-made, while the other had a small flaw and just didn’t feel as nice as I expected. Not a total disaster or anything, just average for the price. Love paying decent money and getting a little game of quality roulette.

I placed an order online it took way longer than I expected. There weren’t any clear updates, so I was kind of left guessing what was going on. When I reached out to customer service, they didn’t really help much either. By the end of it, I was just thinking I should’ve bought it somewhere else.

My order did eventually show up, so I can’t complain too much, but it definitely took longer than I expected. The tracking was kind of vague too, which always makes me wonder what’s really going on behind the scenes. Like, where was my package actually hanging out for those extra days? The items were fine once they arrived, but I do wish the shipping had been faster and a little less mysterious.

The return process was just kind of annoying, and the exchange ended up taking longer than I expected.

My order was mostly correct, but one item came in the wrong size. Reading between the lines, it felt like maybe the order was packed a little too quickly. Not a huge deal, just a bit annoying to have to deal with

I’ve had mixed feelings about the prices on Downeast Home. Some items feel totally reasonable, especially when there’s a sale going on, and I’ve definitely had those “okay, that’s worth it” moments. But other things left me a little underwhelmed for the price. It’s not outrageous or anything, just not always the cheapest option. I’d still browse around and compare with a few other stores before checking out...

I don’t know why, but I was expecting the items to look a lot closer to the photos online. When everything arrived, it just felt cheaper than I thought it would, and overall not really worth what I paid.
I reached out to customer service hoping they could help, but the replies were slow and not especially useful. I don’t think I’d order from downeasthome.com again after this.

My order arrived damaged, and trying to get it fixed was such a hassle. I kept waiting for replies, and when I did get emails back, they felt like they were written by robots who didn’t actually read what I said. Lots of back-and-forth, no real answers, and in the end, the issue still never got made right.

the site looks clean and the home decor vibe is nice, kind of simple and cozy. i liked some of the colors and the room photos, but a few pages felt a little too plain for me. a lot of the items also started to look similar after a while, so browsing got a bit boring. overall it’s not bad, i just wish the design felt a little fresher.